Terms & Conditions
This web site is owned and operated by Magical Wonders (ABN:51 726 341 915) (herein referred to as simply "the Web Site"). Visitors to the Web Site, include, but are not limited to, 'customers', 'companies', 'businesses', 'government organisations', 'charities', 'institutions', 'persons' and 'you'. By continuing to browse, shop, purchase, and view content on the Magical Wonders web site, you are deemed to fully and unconditionally agree to these Terms & Conditions. You are therefore bound by these Terms and Conditions so long as you continue to shop, buy, or browse this web site. This web site is governed and protected by the state judicial laws of Victoria and Federal Laws of Australia.
The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of Magical Wonders. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of Magical Wonders (the Web Site owner).
All content/material found on this web site is protected by Australian, and international copyright laws, and as such, may not be used without prior written permission of Magical Wonders. Such content includes text, images, logos, buttons, software code and web site design.
You are prohibited from transmitting, broadcasting, editing, adapting, or making use of any intellectual property, trademarks, logos or copyright material without the expressed written permission of Magical Wonders.
External links may be provided for your convenience, but they are beyond the control of Magical Wonders and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Magical Wonders makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Discounts, Special Offers & Coupon Redemptions
Discounted prices (discounts) are offered for a limited time or for a specified time or date. Magical Wonders reserve the right to withdraw discounts at any time without notice. Where a percentile rate (%) is offered, such discounts do not apply to taxes (GST) or shipping/freight charges. Unless otherwise stated, discounts do not apply to already discounted items/products. In the event where a discount is offered via a coupon code, such discounts must be redeemed at the time of purchase in the shopping cart. Codes can only be used once per person whilst signed into their account, unless otherwise stated. Retrospective requests (to redeem discount coupons) cannot be accepted.
Disclaimer of Liability
Magical Wonders shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company's personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of Terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
The integrity and security of information between you and our web site cannot be assured or guaranteed to the full extent. Likewise, we cannot and will not accept responsibility for the safe keeping, transmitting, and the overall security of information sent to and from our web site/server(s). The customer, visitor, or any other person should take steps to ensure they are protected by relevant third-party software including, but not limited to, firewall software, anti-virus software, and other security protection software at all times. The customer/visitor acknowledge that any information sent to or from our web site, is done so at their own risk.
Access & Restrictions
From time to time, access to our web site may be denied during irregular web site maintenance and/or repair scheduling, during web site upgrades and enhancements, during unexpected server downtime/failures and systems downtime/failures. Magical Wonders shall not be responsible for such access restrictions whether scheduled or not. Magical Wonders may, at its discretion, prevent a customer, visitor, or any other person from gaining access to our web site, for whatever reason it sees fit, through any means/technologies available at it's disposal.
Payment for goods purchased is not final until funds have cleared. This means that no goods or services will be provided until monies have been cleared by the relevant financial institutions, processed and approved by all parties concerned, all financial entities are satisfied that fraud, deceptive, or misleading conduct had not been carried out, and the full purchase amount received by Magical Wonders.
If a customer purchases their items using Oxipay, the customer is then obligated to agree and abide by the terms and conditions of repayment through Oxipay. Oxipay's terms and conditions can be found at https://www.oxipay.com.au/terms.
Product Returns & Exchanges
Product returns cannot be made by the customer without filling out a returns from located at the bottom of the website under Customer Service=> Returns. An RMA ('Return Merchandise Authority) will be provided to the customer that will need to be placed clearly on the front of the return packaging. Customers may return opened products sold and fulfilled by Magical Wonders within 14 days of delivery for a full refund. Items must however be placed back in original packaging. Magical Wonders will pay the return shipping costs only if a receipt has been presented to Magical Wonders and approved. Once received by Magical Wonders a replacement item will be sent to the customer or if one is not available a full refund will be issued. No returns will be accepted for change of mind.
Products returned without an RMA number visible or clearly marked on packaging will be rejected outright. Unless a product is faulty or defective under manufacturers warranty, no products can be accepted, by Magical Wonders, opened without original packaging or in a used state. This includes the removal of any products seals, shrink wrapping, protective materials, stickers or product attachments and/or accessories.
Special orders placed by customers cannot not be returned for refund or exchanged unless damage has occurred to item.
Products that have been returned under warranty and deemed by Magical Wonders to misused, abused, or subject to inappropriate handling cannot be accepted for a refund or exchange. Battery operated products cannot be returned unless all reasonable measures have been taken to ensure all attempts to operate the product are not battery related.
A special product order can be requested from Magical Wonders, via email. Once a request has been made a staff member will be in contact with the consumer before the search commencement. If the requested item is located, a quote and images will be supplied to the consumer. It will include the cost of the product to Magical Wonders (including shipping, exchange rate and any other fees and charges that may be associated with getting it to Magical Wonders) the shipping cost to the customer from Magical Wonders as well as at 15% Finder’s Fee. If approved by the consumer, the quote must be signed and returned to Magical Wonders with a non-refundable 50% deposit before the purchase can commence. Magical Wonder cannot guarantee that all request will be successful and does not take any responsibility for products that cannot be found. If the consumer decides that they do not want to continue with the transaction after a deposit and quote has been signed and received by Magical Wonders, the consumer will not be entitled to any refund. Magical Wonders will check the item once received before sending to consumer for any breakages. Change of mind will not be refunded or exchanged. (Discounts and coupons cannot be applied to special orders)
Shipping & Deliveries
Magical Wonders takes no responsibility for the delay of deliveries caused by any carrier it chooses to undertake the delivery process on its behalf. Likewise, Magical Wonders cannot be held liable for any burden, stress, inconvenience, hardship or financial loss such delays may cause. Customers are advised to place orders well ahead of time to ensure sufficient time is plentiful during peak periods and other unexpected delays that can occur from time to time.
Some items that are purchased may not have original Tags/Box. This doesn't not mean that this item is Fake. Magical Wonders will ensure that all products are packaged to the highest standard before being sent out
For the most part, Magical Wonders will endeavor to dispatch orders as quickly as possible or within 48 hours of receiving the order/cleared funds (excluding public holidays and weekends in Victoria). Some delays of several days or more are to be expected during peak periods between October and December months. Magical Wonders cannot and does not accept responsibility for late deliveries whatsoever.
The customer must sign whatever forms, delivery dockets, or consignment notes are presented by the carrier prior to acceptance of the purchased goods. Refusal to sign or accept delivery from the carrier means that the customer risks their order being returned back to Magical Wonders. Under such circumstances, the customer acknowledges that shipping and handling fees are payable for any subsequent re-deliveries. The customer also acknowledges where costs incurred, and made payable, by the carrier in connection for any return made, will be passed on to the customer, by Magical Wonders, for payment prior to the handling and/or further requests or processing of the customer's order.
All International customers understand that they will be charged for the item/s and shipping fees ONLY. Any addition charges that occur from another country are the customers responsibly to pay in order to comply with that country's import rules and regulations. Magical Wonders cannot be held responsible for all addition charges added once the item leave Australia.
Lost or Damaged Goods
Where products ordered have arrive damaged, customers are required to notify Magical Wonders of any claims, regarding replacement, within seven (14) days of receipt. Magical Wonders will provide assistance with respect of the return, costs and the despatch of replacement products. In the event that replacement products are unavailable or out of stock, at the discretion of Magical Wonders replacement stock may be ordered or a refund issued. Magical Wonders accept no responsibility for any delays that may arise in the ordering or delivery of such stock to our store or the subsequent delivery of replacement products to the customer.
In the event that an order is lost by the carrier, it is required of the customer to inform Magical Wonders within a reasonable amount of time. Any claims for lost or undelivered orders beyond 30 days of the expected delivery date, estimated by the carrier, cannot be accepted for investigation or for compensation of any kind. Magical Wonders may, at its discretion, accept claims that are beyond the 30 day term only if it deems that unusual or special circumstances were at play.
The customer is responsible for the accuracy of their Profile/Details. Where customer contact information is inaccurate, Magical Wonders may decline, refuse, cancel, delay or postpone the processing of the customer's order without notice. Failure by the customer to update or provide accurate Profile/Contact details may result in the loss/delay of deliveries by our carrier and/or risk having their payment method declined by the customers' bank/credit union/financial institution. Magical Wonders shall not be responsible for any matters arising as a result of inaccurate information provided by the customer.
Information and correspondence submitted by Customers/Visitors
Whilst customers are encouraged to post reviews, make comment, suggestions, questions and ideas, customers may not make obscene, threatening, or inappropriate comment that is illegal, make political or religiously motivated statements, make comments of poor taste, post false or misleading remarks that are untrue.
All text, images, artwork and correspondence provided by the customer shall remain the property of Magical Wonders. Magical Wonders may, at its discretion, choose to use, reproduce, adapt, modify, distribute, publish, and display such content as it deems fit or appropriate.
Reviews posted or uploaded to the Magical Wonders web site are the views and opinions of its customers/visitors. Magical Wonders does not accept responsibility for the accuracy, or otherwise, of any material given/posted/uploaded, by the customer or visitor, and shall not be held legally liable for the content provided. Reviews posted on the Magical Wonder web site are not the views of the store, management or its employees.
Changes and amendments to the Terms and Conditions
Magical Wonders reserve the right to make changes and amendments to these Terms and Conditions on an on-going, ad-hoc basis, or as needed and/or legally required and at any other time it deems fit or necessary. By further visiting or placing orders on the Magical Wonders web site, the customer shall be deemed to have fully read and understood these Terms and Conditions, agree unconditionally including any changes made.
Magical Wonders is a responsible and ethical commercial business. We value your privacy and will ensure, to a level reasonably expected, your personal information is handled appropriately and kept safe at all times. If for any reason Magical Wonders receives unsolicited personal information about you, unless it reasonably necessary for one or more of our functions or activities or we are otherwise permitted by law to keep it we will destroy it as soon as possible, provided it is lawful and reasonable to do so.
Omissions, Errors, and Incorrect Pricing
Whilst errors and omissions cannot be ruled out nor eliminated from the content of the Magical Wonders web site, however, such error and omissions are never made deliberately or intentionally. Customers are encouraged to use the content on the Magical Wonders as a guide only. Incorrect pricing, weight, size, dimensions and product features and functions may be incorrect from time to time. Magical Wonders reserves the right amend, change or modify content at any time without notice. Magical Wonders may, as an option, cancel or remove any product, on any order that it deems to contain errors or omissions on products purchased.